We aim to process all orders within four business days, however some orders may take up to ten business days if they have to be ordered in from a special supplier.
We use the most innovative international shipping services in the industry to get your order to your doorstep as fast as possible. So after an order is processed, your goods will be with you in 2-11 business days.
We will always contact you using the provided contact details in the case of any delays.
We send all orders using a fully tracked delivery service. As soon as an order is shipped, we will send out a shipping confirmation to your email address with the full tracking details, including where you can track your order.
If your order has not been shipped yet and you would like an update, please reach out to our support team at firstname.lastname@example.org and we would be delighted to assist you.
If you no longer need the item you ordered, you can return your order for up to 14 days after delivery. If a product arrived damaged, please inform us immediately so that we can investigate and take the appropriate actions.
For all order-related enquiries, including returns, please email our team at email@example.com and we would be delighted to assist you.
We can only accept returns for products that are in their original condition, unopened and not tampered with. Unfortunately, due to safety reasons, we cannot accept returns for jewellery items.